Shipping & Delivery

Shipping Carrier

Etekcity ships with FedEx, UPS, DHL, and USPS for our deliveries.

Processing Orders & Shipping

As a result of a high volume of orders, our processing and shipping may be delayed. We are also unable to fulfill any expedited shipping or pickup requests. Thank you for your patience and understanding as we work our hardest to fulfill your order as quickly as possible. We look forward to making Etekcity a part of your kitchen!

Shipping Area

Free shipping is offered for orders over $50 to the contiguous United States (48 states), excludes Alaska, Hawaii, and Puerto Rico. Etekcity.com doesn't ship internationally, but our products are available on the Amazon store in Europe and Canada.

Undeliverable Packages

Most of our carriers make three attempts to deliver a package. After three delivery attempts, the package will be returned to Etekcity as an undeliverable package. In the event that this occurs, please contact us at support@etekcity.com to make arrangements for reshipment.

Cancelled Orders

We make every attempt to process orders as quickly as possible. Therefore, you should notify our customer service to cancel orders before 02:00 PM (PST) on the same day the order was placed by contacting support@etekcity.com. Make sure to include your order number when requesting an order cancellation.